Effective communication is key in cyber security, including incident response. In this presentation, Colby and Sasenka will discuss strategies for communicating effectively with both executives and IT personnel.

We will cover the importance of effective and fundamental communication principles and techniques, such as:

• How to identify the people you should be communicating with using a stakeholder analysis framework.
• Techniques to build a trusted partnership with your senior executives and effectively communicate to all levels on behalf of your technical teams.
• Ensuring you communicate the right amount, at the right time, in the right format using a simple personality matrix and storytelling techniques.

This presentation will explore two practical use cases. (1) How to effectively communicate during a critical zero-day vulnerability. (2) Requesting investment towards a proactive security control.